Privacy Policy
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site?
When you visit hardrow.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
II. Sharing of personal information - we don't do it.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
III. Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list.
IV. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
V. Protecting your information.
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
Shipping
ORDERING AND SHIPPING
Orders are normally processed within 3 business days. Standard delivery time within the state of Washington is overnight. Otherwise standard delivery time is 5 to 10 business days, depending on weather (please see more info below). We ship via UPS Ground and also offer 2-Day air shipping and Overnight Delivery, please call for pricing.
We can frequently accommodate expediting handling on an order at no extra charge, just give us a call at 509-687-3000.
Someone over the age of 21 with a valid driver's license must be present to sign for any packages containing alcohol (Federal Law).
We do not ship to South Dakota, Virginia, Alabama, Delaware, Mississippi, Rhode Island, New Jersey, Arkansas or Utah.
Three delivery attempts will be made before the package is returned to us. Once returned, we must charge a $20 fee on all packages returned. To avoid this inconvenience, we recommend delivery to a commercially zoned business address or enrolling in UPS MyChoice for more delivery options.
We cannot ship to PO, FPO, APO boxes, or internationally. Please call for UPS rates to Hawaii or Alaska.
EXTREME WEATHER
In order to protect your wine during extreme weather, we ask that if you order wine during cold or hot weather that you use Overnight Delivery. Call the winery for prices. Wine can be ruined in a delivery truck that is too cold or too hot, so we are just trying to protect your wine. If we notice extreme temperatures around the country we will hold your order until temperatures normalize. Wine will be shipped as soon as the weather becomes more temperate.
Returns
If you are not satisfied with any wine, call us at 509-687-3000 within one year of delivery. We offer replacements for unsatisfactory bottles returned in person to our tasting room. Please contact us before bringing your bottle back to us. At our discretion, we may arrange a replacement without requiring the original bottle to be returned. We offer replacements rather than refunds.
